Kai Resolve is an AI agent from Gleap that investigates technical support tickets by reading screen recordings, logs, account data, and your code (read-only), then answers the customer or escalates with a diagnosis.

Does Kai Resolve access code securely?

Kai Resolve reads your code in read-only mode, meaning it analyzes the codebase without making changes.

What happens when Kai Resolve finds a bug?

Confirmed bugs become coding tasks that your team can review before taking action.

Who makes Kai Resolve?

Kai Resolve is a product by Gleap, available at gleap.ai.

Kai Resolve by Gleap

Support that does the digging for you.

Listing details

HiCyou directory record

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Listed website: gleap.ai
Directory record created: Oct 20, 2026
Last record update: Oct 20, 2026

Listing information

Overview
5 key features
4 use cases

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What is Kai Resolve by Gleap

Kai Resolve by Gleap is an AI support engineer for technical customer tickets. When a ticket can't be answered by documentation alone, Kai Resolve investigates by reading screen recordings, logs, account data, and the team's code (read-only). It then either answers the customer directly or escalates with a diagnosis, and confirmed bugs can be converted into coding tasks for the team to review.

Key Features

AI agent that investigates support tickets your docs can't answer

Read-only analysis of screen recordings, logs, account data, and code

Automatically answers customers or escalates with a diagnosis

Converts confirmed bugs into coding tasks for team review

Built by Gleap for technical support workflows

Use Cases

Resolving hard technical support tickets that require debugging context
Escalating suspected bugs to engineering with a ready-made diagnosis
Reducing back-and-forth between support and development teams
Reviewing AI-generated coding tasks for confirmed issues

Why do startups need this tool?

Startups with technical products often struggle to staff support teams that can handle deep engineering questions. Kai Resolve automates the investigation step for hard tickets, letting lean teams resolve or accurately escalate issues without pulling developers into every support conversation.

FAQs