Harmony
AI agents that resolve IT/HR tickets inside Slack and Teams
Listing details
HiCyou directory record
- Listed website
- harmony.io
- Directory record created
- Sep 28, 2026
- Last record update
- Sep 29, 2026
Listing information
- Overview
- 4 key features
- 3 use cases
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What is Harmony
Harmony is an AI-native ITSM platform for IT teams. Rather than adding a chatbot on top of a traditional ticketing tool, Harmony is built around AI agents: employees make requests directly in Slack or Teams, and production-ready agents handle password resets, app access, onboarding, device issues, and more end to end, escalating to a human only when needed. Ticketing, asset inventory, SaaS management, and workflows live in a single workspace so agents have the context to act.
Key Features
Use Cases
- Automating IT helpdesk request handling in Slack and Teams
- Managing employee onboarding and app access requests
- Tracking assets and SaaS tools alongside ticketing
Why do startups need this tool?
Startups can support employees without staffing a large helpdesk: AI agents handle common IT and HR requests automatically in Slack and Teams, while ticketing, assets, and SaaS management stay in one workspace.
