How does Expressive Mode infer user emotions?

It uses signals from the Scribe v2 Realtime transcription model to analyze speech patterns such as pitch, pacing, and emphasis, allowing it to detect emotions like stress or surprise.

What languages does Expressive Mode support?

It scales emotional nuance across more than 70 languages, improving delivery in languages like Hindi where capturing subtlety was previously challenging.

Is Expressive Mode available for immediate use?

Yes, Expressive Mode is currently available in ElevenLabs Agents for building and deploying production-ready voice agents.

Can Expressive Mode handle high-pressure or emotionally charged conversations?

Yes, it is designed to de-escalate situations, reassure users, and guide conversations to resolution by adapting tone and timing based on real-time emotional cues.

Expressive Mode for ElevenAgents

AI voice agents that adapt tone, timing & emotion by context

Visit

Expressive Mode for ElevenAgents preview

What is Expressive Mode for ElevenAgents

Expressive Mode for ElevenAgents is an AI voice agent enhancement that makes conversations more human-like by adapting tone, timing, and emotion based on real-time context. It leverages advanced technologies like Eleven v3 Conversational for emotionally intelligent speech and a new turn-taking system to reduce interruptions and respond appropriately. This solution scales emotional nuance across over 70 languages, improving customer interactions globally.

Key Features

Emotionally adaptive tone and delivery based on speech patterns

Real-time turn-taking system for natural conversation flow with fewer interruptions

Multilingual support for emotional nuance in over 70 languages

Fine-grained control over agent responses to align with brand voice

Use Cases

Customer support teams to de-escalate and reassure upset users in real-time
Sales and marketing agents to engage customers with context-appropriate tone for better conversions
Global businesses for multilingual customer service with emotional sensitivity and reduced language barriers
Healthcare or crisis hotlines for empathetic and timely patient interactions via voice assistants

Why do startups need this tool?

Startups need Expressive Mode to automate customer interactions with human-like empathy, reducing the need for large support teams and lowering operational costs. It enables small teams to provide scalable, emotionally intelligent service, which can enhance customer satisfaction, retention, and competitive advantage in fast-paced markets.